Privacy Policy

Privacy Policy

Welcome to SpinKong Casino. We respect your privacy and are committed to protecting the personal data you provide when using our website and services. This Privacy Policy explains what information we collect, why we use it, how we protect it, and the rights you have under applicable data protection laws including GDPR where it applies.

Legal Status

We operate under a remote gaming licence and follow applicable legal and regulatory requirements for the operation of our services. As part of meeting those obligations we collect and process personal data when necessary to comply with laws, prevent fraud, and respond to official requests.

Your rights under data protection law:

• Right to access the personal data we hold about you.

• Right to request correction of inaccurate or incomplete data.

• Right to request erasure of your data in certain circumstances.

• Right to request restriction of processing or to object to certain uses (including direct marketing and profiling for promotional purposes).

• Right to data portability where processing is based on consent or contract and carried out by automated means.

• Right to lodge a complaint with a data protection authority if you believe your rights have been breached.

Registration & Login

When you create an account and log in we collect information needed to open and manage your account. This may include:

• Contact details (for example email address and phone number).

• Identity details (for example full name and date of birth).

• Address and residency information.

• Account credentials and verification data (for example password hashes and any identity documents you upload for account verification).

• Communications between you and our support team.

We process this information to create and administer your account, verify identity where required by law, prevent abuse, and provide support. The legal bases for processing include performance of a contract with you, our legal and regulatory obligations, and our legitimate interests in operating a secure and reliable service.

We may request KYC verification documents to confirm your identity. Basic account setup is quick, and full verification is completed as soon as possible after you provide any required documents.

Games & Providers

To provide and improve gameplay we collect information about your interactions with our games and platform, such as games played, session times, device and technical information, and error reports. This data helps us ensure fair play, diagnose technical issues, and improve our services.

We work with third-party game providers and testing bodies. These partners may process technical or aggregated data on our behalf for hosting, game operation, fairness testing, and quality assurance. Where required, we enter agreements to protect your personal data and ensure appropriate safeguards are in place.

Bonuses

When you participate in promotions or bonuses we process information needed to administer offers and ensure eligibility. This may include your account activity, promotion opt-in preferences, and records of promotional balances and redemptions. We also monitor for patterns that indicate abuse or fraud and may restrict offers where misuse is detected.

VIP / Loyalty

Our loyalty and VIP programmes use data about your play and activity to determine eligibility and to provide tailored rewards. We may use automated profiling to assess level status and to personalise offers. You may ask us to explain any automated decision-making that affects your membership and, where appropriate, object to profiling for direct marketing.

Payments

We collect and retain records about transactions and account-related activities that are necessary to operate and secure your account, to comply with regulatory requirements, and to detect or prevent misuse of our services. We do not request unnecessary financial details in public parts of the site. When handling any account records, we apply strict security and access controls.

Key Terms & Conditions

We use personal data to enforce our terms, investigate suspected breaches, and process disputes. If we suspect breaching activity, we may restrict or close accounts and retain relevant data for investigation and any subsequent proceedings. Where applicable, we also keep records required to meet regulatory reporting obligations.

Mobile & Technical

When you use our site on mobile devices we collect technical data to optimise user experience, including device type, operating system, browser, and IP address. Registration and document uploads on mobile are supported via secure uploads and camera access when you provide files. You can manage certain device and notification preferences within your account.

Security & Fair Play

We protect personal data using technical and organisational measures such as encryption in transit, secure storage, access controls, and staff training. We work with independent auditors and testing bodies to verify fairness and integrity of our games. While we take reasonable measures to secure data, no system can be completely secure; we continuously review and improve our safeguards.

Responsible Gambling

We process account and activity data to provide and manage Responsible Gambling tools, including deposit limits, time-outs, and self-exclusion options. We may retain records of responsible gambling selections and related communications to ensure your choices are respected and to meet regulatory duties. We can provide information about support organisations upon request.

Advantages & Disadvantages

Using an account with us allows for personalised features, tailored promotions, and saved preferences. At the same time, account use involves the collection and retention of personal data. You can reduce data collection by limiting profile information and by adjusting communication and privacy settings in your account.

General Information

We support multiple languages on our platform and aim to serve a broad audience. We accept users from many jurisdictions, subject to eligibility rules.

How We Share Data

We may share personal data with:

• Service providers acting on our behalf (for example hosting, support, and analytics).

• Game providers and technical partners who help operate and test games.

• Regulators, auditors, or law enforcement where required by law or to respond to official requests.

• Entities involved in investigating or preventing fraud and abuse.

Where data is transferred outside your jurisdiction, we apply appropriate safeguards such as contractual protections to ensure an adequate level of protection.

Cookies and Tracking

We and our partners use cookies and similar technologies for essential site functions, analytics, performance, and to personalise content. You can manage cookie preferences through your browser settings and account options where available. Disabling certain cookies may affect site functionality.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the type of data and legal or regulatory requirements.

Children

Our services are intended for adults. We do not knowingly collect personal data from persons under the minimum legal age for gaming in the jurisdiction where they live. If we become aware that we have collected personal data from a minor without appropriate verification, we will take steps to delete that information.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes we will provide notice through our platform or by other appropriate means. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact

If you have questions, wish to exercise your rights, or want to raise a privacy concern, we aim to respond promptly and to resolve concerns fairly.